- Have a marketing writer write error message copy - not an engineer.
- Make sure error messages are in clear plain English, that is reassuring and helpful, and does not insult the user.
- Is the error message has to do with a form, make sure it appears inline and not in a separate window.
- Make sure the field where the error was generated is clearly indicated.
- If an error message results in the user not being able to accomplish an action, refer them to the appropriate section in the Help files.
- Always include tips to resolve the error condition.
- If the error message has to do with Lyma Bean systems down, delays, upgrades, etc., let the user know when they should try again, and include an apology
- Include a link to support in error messages that can not be easily resolved by the user.
- Make sure that error message text is in a large font for legibility. Red text is customary.
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